We're giving your browser a boost
We're always looking for ways to make technology simpler and better for our customers, and right now, we're making some changes to improve web browsing on our internet service.
We've noticed that the internet software you're using needs a little fine-tuning before you can start browsing again.
Don't worry, we've set out some simple instructions for you, and it will only take a couple of minutes to change your settings.
How to make the changes:
What you're doing here is removing any proxy server settings in your browser. Don't worry if you don't even know what a proxy server is - we'll take you through it step by step. Ok, here goes...
If you're using Internet Explorer:
- Open Internet Explorer
- Click on the 'Tools' menu at the top of the screen and select 'Internet Options'
- On the next screen that appears, select the 'Connections' tab and click on the 'LAN settings' button
- You'll now see a screen like this:
- If there is a tick in the box beside 'Use a proxy server for your LAN', you should remove it:
- Next click on OK to close this screen, and on OK again to close the next one. That's it! You're ready to start making the most of our improved service!
If you're using Mozilla Firefox:
Please note that these instructions are for the latest version of Mozilla Firefox/Mozilla Firefox 2. Some of the options might be in different places on older versions of Mozilla Firefox.
- Open Mozilla Firefox
- Select the 'Tools' menu at the top of the screen, and click on 'Options'
- Select the 'Advanced' option at the top right of this screen, and then choose the 'Network' tab
- Next click on the 'Settings' button and you will see a screen like the one below
- If the option 'Manual proxy configuration' is selected, you will need to change this to the 'Direct connection to the Internet' option
- Next click on 'OK' to close this screen and again to close the next one. That's it! Done!
